Privacy policy
This Privacy Policy describes how Greg Neill & Son Fine Jewellers (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.gregneillandson.com.au (the “Site”).
1. Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and cookies installed on your device. As you browse, we collect information about:
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The web pages or products you view
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The websites or search terms that referred you to the Site
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How you interact with the Site
We refer to this automatically collected data as “Device Information.”
We collect Device Information using the following technologies:
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Cookies – small data files placed on your device that often include an anonymous unique identifier. Learn more and manage cookies at allaboutcookies.org.
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Log files – track actions on the Site, including your IP address, browser type, Internet Service Provider, referring/exit pages, and timestamps.
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Web beacons, tags, and pixels – electronic files used to record how you browse and interact with the Site.
When you make a purchase or attempt to make a purchase, we collect Order Information, including:
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Name
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Billing and shipping address
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Payment details (including credit or debit card numbers)
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Email address
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Phone number
Together, Device Information and Order Information are referred to as “Personal Information.”
2. How We Use Your Personal Information
We use your Personal Information to:
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Process and fulfil orders (including payments, shipping, and confirmations)
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Communicate with you regarding your order or enquiry
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Screen for potential risk or fraud
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Provide information or advertising about our products and services, in line with your preferences
We also use Device Information to:
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Improve and optimise our Site performance
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Generate analytics on browsing behaviour
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Measure the success of marketing and advertising campaigns
3. Sharing Your Personal Information
We share your information only as necessary to operate our business and provide our services:
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Shopify powers our online store. You can read Shopify’s Privacy Policy here: Shopify Privacy Policy.
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Google Analytics helps us understand how our customers use the Site: Google Privacy Policy.
You can opt out of Google Analytics here: Google Opt-Out. -
Third-party service providers (e.g., shipping carriers, payment processors, email platforms) who assist us in fulfilling orders or communicating with customers. These providers are only given the information necessary to perform their service.
We may also disclose information when required by law, to comply with legal obligations, or to protect our rights and property.
4. Behavioural Advertising
We may use your Personal Information to provide targeted advertisements or marketing communications we believe will interest you.
You can opt out of targeted advertising here:
You may also visit the Digital Advertising Alliance opt-out portal for broader control.
5. Do Not Track
Please note that we do not modify our Site’s data collection or usage practices when a “Do Not Track” signal is detected.
6. Your Rights
If you are an Australian resident, you have the right under the Australian Privacy Principles (APPs) to access, correct, or request deletion of your personal information.
If you are a European resident (under GDPR), you also have rights to:
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Access your personal data
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Request correction, deletion, or restriction of processing
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Object to processing based on legitimate interests
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Request data portability
To exercise these rights, please contact us using the details below.
Please note: data may be processed outside your country (for example, by Shopify or our email providers in the United States or Canada).
7. Data Retention & Security
We retain your Order Information for our records unless and until you request its deletion.
We take reasonable administrative, technical, and physical safeguards to protect your information from misuse, interference, or unauthorised access.
8. Minors
Our Site is not intended for individuals under 16 years of age. We do not knowingly collect personal data from minors. If we learn that we have inadvertently collected such information, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The revised version will always be available on our Site, with the updated date displayed at the top.
10. Contact Us
For questions, complaints, or to exercise your privacy rights, please contact:
Greg Neill & Son Fine Jewellers
Attn: Privacy Compliance
Shop 2078, 2 Mangrove Road, Caneland Central, Mackay QLD 4740, Australia
📧 Email: jana@gregneillandson.com.au
📞 Phone: (07) 4957 2333
If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.