Your cart
Close Alternative Icon

SHIPPING POLICY

Greg Neill & Son Fine Jewellers offers FREE standard shipping to all our local Mackay residents who can typically expect next day delivery of their jewellery purchases.

For those customers not local to us, residing in Australia, there is a standard shipping fee of $15 and we ask that you please allow 2-7 business days for delivery depending on your location.

Whilst we endeavour to fulfil all orders, please be aware that some styles may not be available at the time of dispatch, particularly during sale or high demand periods like Christmas. If an item becomes unavailable, we will attempt to reorder it immediately from our supplier/s and dispatch it to you as soon as possible. With that being said, you will be contacted straightaway if this is the case so we can make arrangements that best suit you and your timeline.

When your order is shipped, we will send an email containing a consignment number and tracking ID. Simply follow the link in the email to track the delivery of your parcel.

If you’re not present when the delivery arrives, a notice will be left at your address and your package will be delivered to your nearest Australia Post location for pickup.

We process and pack your order as soon as possible. This means that your shipping address can only be changed if your order has not been processed by our team. To change your shipping address, please contact us as soon as possible on (07) 4957 2333